We made this order on July 4th, and expected to receive it by 7:40 pm. Just before 7:40, someone from the restaurant called to let us know that the order was going to be delayed because of the holiday, closed roads, etc. She apologized, and said they would give us a $20 gift card for the trouble. When the order arrived, the food was hot and delicious, and they gave us $40 in gift cards. Great food, great customer service!